Customer Service



Free Ground Shipping

All orders over $500.00 will be shipped FREE via Ground shipping anywhere in the Continental United States.

*Orders under $500.00 will be shipped using flat rates and will vary depending the amount of the order, certain locations and the delivery method. If more than 1 package is necessary to ship your order, or if part of your order ships directly to you from a location other than 4MAX, an additional charge will be added for the extra packages.

Discreet Shipping

We are happy to ship your cameras discreetly. If you want discreet shipping, simply call us at (888) 462-9387 and we will ship your items packed in plain brown boxes, with 4M Systems listed as the sender. You should also select this option if you do not wish for us to identify ourselves as 4MAX or as a Video Security Company if we need to contact you.

Online Tracking

Online tracking makes it easy to locate your shipment once it is in route, and their late pick up means that we can ship your order the same day in most cases if the order is placed before 3:00pm Eastern Standard Time. If we can not ship your entire order the same day or the next day, we will notify you right away by phone or email and let you know the status of any backordered items. If a credit card is used for purchase, then the packages need to be signed for by the cardholder. Please note that we are only able to ship to the billing address of the credit card used, if you need to have your package sent to a different address, please call (888) 462-9387 and we will try our best to accommodate your situation.

Shipping Hours

Normal shipping days are Monday through Friday, except legal holidays. Drivers will make 3 attempts to deliver the package before returning it to us. If a package is returned to us undelivered, you will be responsible for any incurred shipping costs, plus the cost of re-shipping the merchandise.

Shipping Addresses

We can only ship to authorized addresses listed with the issuing bank of the credit card. To ship to an address other than the billing address, you must call your issuing bank and add the desired shipping location as a temporary or permanent authorized address. Please call the toll free number on the back of your card and ask the operator to help you add an authorized shipping address to your account.


If you have any questions, email us at or call (888) 4MAXDVR (462-9387).

Privacy Policy


This site is owned and operated by 4MAX Video Your privacy on the Internet is of the utmost importance to us. At 4MAX Video, we want to make your experience online satisfying and safe.

Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.



Consistent with the Federal Children's Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.


4MAX Video tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. 4MAX Video does break down overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser).

4MAX Video sometimes tracks and catalogs the search terms that users enter in our Search function, but this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.


We may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. 4MAX Enterprises, Inc. uses cookies to track user traffic patterns (as described above). Our advertising system delivers a one-time cookie to better track ad impressions and click rates.

You can refuse cookies by turning them off in your browser. If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site. However, you do need cookies to participate actively in message boards, forums, polling and surveys.


4MAX Video uses any information voluntarily given by our users to enhance their experience in our network of sites, whether to provide interactive or personalized elements on the sites or to better prepare future content based on the interests of our users.

When we use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in Search function as one of many measures of what interests our users. But we don't track which terms a particular user enters.

4MAX Video creates aggregate reports on user demographics and traffic patterns for advertisers, sponsors and partners. This allows our advertisers to advertise more effectively, and allows our users to receive advertisements that are pertinent to their needs. Because we don't track the usage patterns of individual users, an advertiser or sponsor will never know that a specific user clicked their ad. We will not disclose any information about any individual user except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.


4MAX Video uses the above-described information to tailor our content to suit your needs and help our advertisers better understand our audience's demographics. This is essential to keeping our service free. We will not share information about individual users with any third party, except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.


4MAX Video operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.


By using this site, you consent to the collection and use of this information by 4MAX Video If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Terms & Conditions

This site uses the latest encryption technology to ensure that every transaction is a safe one. All transactions are processed over the Secure Socket Layer (SSL).


We will not rent or sell your name, address, email address, credit card information, or any other personal information to any third party. If you have purchased from us or have created an account with us, we may occasionally update you via email to announce special discounts or new features. If you do not wish to receive email from us, simply reply to the email you received with the line, "please remove me from your email list."


We accept Visa, MasterCard, American Express, Discover, and PayPal for US customers. International (Non US) orders must be paid via check in advance or wire transfer. Please call us for wire transfer instructions.


4MAX offers a limited 14-day money back return policy. There will be a 20% restocking fee on all returned goods. After 14 days, there are no returns on any items. If free shipping was offered on any items, the customer will now be responsible for the cost of the initial shipping in addition to the 20% restocking fee.

If you observe that the box in which your items arrived in appears damaged by the shipping provider, you must contact us immediately upon receipt so we can arrange an on-site evaluation by our shipping provider.

An RMA number is required for all packages shipped to 4MAX by a customer or the package will be refused automatically by our receiving department.


Depending on the product and the manufacturer, 4MAX offers one- and two-year warranties on all pc-based DVRs manufactured by 4MAX. A warranty will accompany all 4MAX manufactured DVRs at the time of shipment.

Please refer to the 4MAX warranty for instructions for warranty work.